This individual provides training and support to the staff on technology integration, the North Carolina Computer/ Technology Skills Curriculum, the North Carolina Technology Competencies for Educators, and administrative applications. The employee assists with identifying, acquiring, and maintaining hardware, software, and network products. This individual also assists in the implementation of the system and building-level technology plans.

An employee in this class performs tasks to aid in the ongoing support of teachers and students using computers in K-3 classrooms as well as other classrooms K-12. The employee provides hardware and software support to teachers including but not limited to software training, technical advice on software packages, LAN/hard disk back-ups for disaster recovery, hardware and software installation, disk formatting, and troubleshooting printer malfunctions. The employee may assist in the development of applications for users, generate ad hoc reports, develop user documentation, and evaluate hardware, software, and new technology to make purchase recommendations. Tasks also include troubleshooting problems such as logging on to computer systems or software, printing malfunctions, or routine error messages. In some cases, the employee will research appropriate manuals to find answers. If standard techniques do not resolve the situation, the employee will seek assistance from the appropriate technical professional.

This individual provides the leadership and instructional resources and services for implementation of a school library media program that serves as an integral part of a student-centered educational process. 

The Technology Technician I performs skilled repair and maintenance of all technology- related equipment as well as technical support for all technology-related systems. Employee provides technical support to users including, but not limited to, technical advice on equipment setup and operation, general troubleshooting, and software installation. Employee typically works in a centralized microcomputer environment; however, positions may be located in other environments. Employee reads and interprets schematics, wiring diagrams, and repair manuals to provide required technical support.

The Network Engineer is responsible for designing and implementing networks in a local school agency. This employee supervises the installation, maintenance, and operation of a wide area network and associated computer hardware and software. The employee coordinates with the Director of Technology the evaluation of school system networking needs and recommends improvements and modifications to existing infrastructure.  Also, the employee diagnoses and resolves complex wide and local area network issues.

The Media and Director of Technology is primarily concerned with the development, implementation, operation, monitoring, and evaluation of the technology program for the school system. This individual provides leadership in identifying hardware and software purchases, ensuring that they are consistent with the school system instructional technology plan and state technology guidelines. The employee coordinates, and may deliver, staff development on technology competencies needed for teaching the North Carolina Computer/Technology Skills Curriculum to students and for acquiring the required North Carolina Technology Competencies for Educators needed for licensure renewal. The employee works collaboratively with the other members of the school system central office staff and school building staff to use technology and include technology applications as an integral part of the total instructional program.